01 · Clue
A heads-up about Sarah.
Five weeks since her last session. She usually books every two.
From your booking notes. Her programme is still open.
02 · Move
Send a short check-in.
Ask whether another session would help. Give her room to pause. One drafts a message for you to review.
03 · Result
Record what happened.
A reply. A booking. No change. You add the result and a reference you can check.